At Flexible Digital Solutions, we’re constantly improving our sites so there may be developments in how we use your data – all such developments will be promptly notified to you in this policy. Your continued use of our website will signify that you agree to any such changes.
These are the main reasons we collect and data about out users:
- To process your information and match you with a relevant provider regarding your enquiry
- The use of using your data for re-marketing relevant products to you under the correct permissions
- To carry out user analysis of our site to improve the experience of the site
Your agreement to using the site adheres that you agree to the processing of your data for the above reasons. We will hold onto your data for up to 18 months and if not used in any form in that time period we will anonymous the data and use only for statistical analysis.
Protecting your privacy is important to us. The basis on which you are entitled to access the website is set out below:
Data protection act 2018
We know how important it is to protect your personal information. Any Personal Information we hold will be subject to the appropriate legal safeguards under the Data Protection Act 2018. We will process your Personal Information in accordance with the terms and for the purposes of this agreement.
After submitting your details, you will be asked to confirm your personal preferences for future marketing from us, Flexible Digital Solutions Ltd. We shall only contact you in regard to offers you have requested further information on. If at any time you wish to change these preferences in the future, you can contact us to do so or manage them online on the link we’ll provide you.
We may disclose personal information about you to the extent required by Law, Court Order, by Government order or decree. Except as described above, we will not disclose your personal information to any third parties without your consent.
Right of subject access
Information held by us will be processed only for purposes for which we have registered under the Data Protection Act.
You have the right to access, review, restrict, correct and delete information from our records, subject to certain conditions. Please contact our Compliance Officer should you have any concerns about any aspect of the information we hold. You have the right to ask for a copy of the information that we may hold about you. Upon you making a request verbally or in writing we will provide you with a copy of the information which we hold concerning. The address to write to is: Compliance Officer, Flexible Digital Solutions LTD, Suite 214, 91 Western Road, Brighton, BN1 2NW.
Data privacy and personal details.
The personal details which you submit to us (Personal Data) are held by us. It is your responsibility to ensure that your Personal Data is accurate and up to date and to inform us of any changes that need to be made.
For each visitor to our website, our web server automatically recognises no information regarding the domain or email address. We will only collect and store the email addresses of those who communicate with us via email or their contact details when submitting an inquiry.
We may use Personal Information provided to us to communicate with you by, telephone, email or SMS for the purposes of assisting you with your inquiry. We may also use the information provided for marketing purposes to identify and provide you (by, telephone, email or SMS text) with details of other similar products or services which we or our associated companies deem could be of interest to you. As above, you will be given the opportunity to choose which (if any) of these products and services you wish to hear about in the future.
In Addition, you can tell us if you do not want to receive marketing information from us and/or from our group of associated companies by writing to the Data Manager, Flexible Digital Solutions LTD, Suite 214, 91 Western Road, Brighton, BN1 2NW, or emailing email@example.com.
If at any time you opt out of being updated, we will cease all such future communication with you.
If you use standard email for communication with us, information will not be protected in the same way and you should be aware that we cannot guarantee that it remains confidential whilst in transit.
This site is intended for UK residents only unless otherwise stated. We will communicate with you in English.
In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. We will take appropriate measures to protect such personal data at all times.
Disclosure of your information
You agree that we have the right to share your personal information with carefully selected third parties from whom we may receive a commission including:
- Later Life Professor LLP, registered in England and Wales (Company number OC413692).
- Capital Life Planning LTD, registered in England and Wales (Company number 03534103).
- Maplebrook Funeral Plans Limited, registered in England and Wales (Company number 11858976).
Our commitment to our customers if you are dissatisfied.
Our goal is to give excellent service to all of our customers but we recognise that things do go wrong occasionally. We take all complaints we receive seriously and aim to resolve all of our customers’ problems fairly, promptly and efficiently. To ensure that we provide the kind of service you expect we welcome your feedback. If at any time you are not happy with the service that we have given you, in the first instance, please call or email firstname.lastname@example.org to explain your concerns.
Alternatively, if you want to write to us please send your complaint to: Compliance Officer,
Flexible Digital Solutions LTD, Suite 214, 91 Western Road, Brighton, BN1 2NW. Clearly, we would always want to resolve any concerns you raise with us internally.
You also have the right to lodge a complaint directly with the Information Commissioner’s Office (ICO). The ICO is the regulator who makes sure that we use your personal information in a lawful way.
You can lodge a complaint with the ICO by following this link https://ico.org.uk/concerns/ or calling the ICO on 0303 123 1113
Following the Complaints Procedure does not affect your legal rights.
We shall not be liable for any claims or losses of any nature, arising indirectly or directly from use of the information on this website or hypertext links howsoever arising (except to the extent required by law).
Finally, you can opt out of any marketing messages, by emailing email@example.com, with the headline: Funerals – Opt-Out.